Delivery Policy​​

Order Placement

Once an order is placed, a proforma invoice is sent to the customer to make the payment via bank transfer. Once the payment has been made, the order is then packed & dispatched within 1-2 working days for Next Day Delivery (Due to pandemic it can take 3-5 working days). However, please be assured, our aim is to dispatch the order as soon as possible.

Delivery Charges

Mainland (UK)

For orders above £200 + VAT , we will provide *free shipping however not for orders containing disposable bars because of no margins, cases of Drinks, Bulk Quantity of Crisps, Gas or Lighters (Carton) since these products need to be sent out on a pallet.

For a pallet delivery to be *free of charge, the order will need to be a minimum of £800 plus VAT (depending on the postcode and certain products). As soon as the order has been received, we will send you a proforma invoice. You can then send us the money via a bank transfer. After receiving the payment, the goods will be shipped out the following working day via the Next Day Delivery Service.

*May Not Be Free Deliveries On Offers If your order is below the minimum parcel requirement then there will be a £8+VAT charge per 25kg, per parcel. For a Pallet if its:

• Below £400 Plus vat Shipping cost – £60 Plus VAT

• Below £600 Plus Vat Shipping cost – £40 Plus VAT

• Below £800 Plus vat Shipping cost – £20 Plus VAT

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Northern Ireland (UK)

For Northern Ireland Customers, Parcel orders need to be £1000 plus VAT (unless £30 plus VAT per parcel up to 25kg charge) for shipping to be Free.

For Pallet Orders to be Free, the minimum order requirement needs to be £1500 Plus VAT. If it’s below £1500 Plus VAT, Please refer to the delivery charges, if it is:

• Below £500 Plus vat Shipping cost – £150 Plus VAT

• Below £800 Plus Vat Shipping cost – £100 Plus VAT

• Below £1000 Plus vat Shipping cost – £70 Plus VAT

Due to Brexit there will be an additional Export Clearance Charge: £18.00 per consignment, including 1 to 3 commodity codes, or line on the Commercial Invoice

£6.00 for the fourth commodity code, or line on the Commercial Invoice
£6.00 for every extra commodity code, or line on the Commercial Invoice, thereafter

All prices include 20% VAT.

PLEASE NOTE

Customers in Northern Ireland will also need to have an EORI number that Begins with ‘XI’. Bear in mind, that even very small businesses will require an EORI number as well. Without an EORI number, we will not be able to dispatch your order. Therefore we recommend that you apply for your EORI number prior to placing an order with us. Here is a Link for further information regarding this and how to apply : https://www.gov.uk/eori

Method of payment

​We accept Bank Transfer as a payment method.

Pallet Deliveries

​If your order is sent on a pallet then you have 15 minutes to check your order is intact and complete. No liability for any damages or discrepancies will be accepted if the proof of delivery is signed for as correct or unchecked.

If your Pallet has arrived Damaged, please ensure, it is signed and checked by the delivery driver. Please ensure a signature is obtained from the driver and photos/videos taken for evidence as this may be asked for, during our investigation.